Independent Review

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Jan

Solar panels at last!

Dealt with Oscar (in sales) who was very knowledgeable about the product and the installation process. Answered our many questions patiently. A small hiccup in that the installer cancelled at last minute but Debbie organised another for just a week later. Our installer, Anthony, and his helper, did a great job. Very happy with the work and helpfulness. Looks a good product. Just waiting now for Energy Australia to do their part so we can see how it all works! Thanks Sunboost.

User

Daniel

Value for money

Value for money, very happy with the installation. I would highly recommend to friends. A big thanks to Daniel and the team for his knowledge and problem-solving. Just waiting now for meter to be connected so we can start making savings! Cant speak for the future but so far so good.

User

Wendy

Perfect service

I am extremely pleased with the service from Sunboost, Sophia from the office was amazing with her calls letting me know what was happening and when. We are now waiting on country energy to connect it to the grid.

User

Kerry

Customer Reference 109928

Mark and his team were on time and did a great job. Very informative and professional. Cannot comment on the material used as only just installed and have not had visit by electricity provider as yet.

User

nmm

Customer Reference 63218 Mahroof - Bundoora Victoria

Customer Details 63218- Mahroof Noor Bundoora I am a Sunboost customer and I signed up to install 8.2 Kw Solar system with Sunboost at my above residence a couple of months ago. My installation was completed last week and the system is working very well at the moment. Im delighted to say that I am a happy Sunboost customer. Im very happy about the quality of my solar systems, the price and above all the excellent customer service I have received from Sunboost throughout the process, in particular from your employee Luke in the Installation team and Jeff from the marketing team. Months before I signed up with Sunboost I did a complete survey of the market and did many price product comparisons. The range of companies, products and deals out there is mind boggling to say the least. All companies provide 10- 15 years warranty and claim their products are far superior to their competitors. It is very daunting for an average uninformed customer like myself to make the right choice to ensure that Im getting a quality product at a reasonable price with a reliable warranty and the certainty of continuous product support, amidst the myriad of technical jargon claims and counter claims by the various vendors. I short listed three vendors based on price, product and warranty and Sunboost came up as my preferred vendor. Jeff in the sales department dealt with my quote and gave me an excellent deal. What appealed to me about Sunboost was your excellent customer service. Jeff was ever ready to rework my quote with different products many times and finally gave me a price for my configuration which was the best I could get from any other vendor at the time I signed up. When we moved to the installation phase my account was dealt with by another of your employees called Luke and his customer service in a word was excellent. He was very helpful and guided me throughout the installation process. The installation took a little longer in my case because of some issues with Ausnet, however we got there in the end. All throughout the process Luke always kept me informed of the progress and explained to me that the delay for the most part was due to Ausnet dragging their feet and was beyond Sunboosts control. Overall Ive had a very good experience with Sunboost mainly due to your committed and motivated employees like Luke and Jeff whom I thought was genuinely committed to providing an excellent customer service. They are certainly a great credit to your organisation. I look forward to a long relationship with Sunboost providing me excellent after sales service.

User

Glendra Wahlert

Great service and value for money

They were on time. Did a great job. Very professional. Good communication and value for money. Cannot comment on the material used as only just installed. We paid extra for a better inverter.

User

robert

great company and staff

Very good to deal with, I dealt with Albert and found him very helpful setting up the WIFI, happy with the system so far, I would deal with them again

User

Gloria

Looking forward to my new solar experience project no. 119885

The panels were installed very efficiently and everything was left tidy. I had trouble connecting to the monitor but Kevin was very patient and with the help of my grand daughter we are now connected , up and running. I can't wait to see the difference in my energy bill.

User

Anthony H.

Great service and team

Debbie was great in organising everything and the installation team were awesome. Can't recommend them highly enough. They were on time, explained everything, couldn't be more helpful. Order number 122986.

User

Sukh

great service and value for money

very helpful and polite staff. very efficient process. the installers did a minor damage to the wall during installation and they came back to fix it. very pleased with experience overall.

4.5

Average Rating

4.5 average based on 1495 ratings.

5 Stars 1063
4 Stars 269
3 Stars 43
2 Stars 27
1 Stars 93

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