So I finally made the decision to get solar and shopped around for a service provider. On price I was very happy with my decision to choose Sunboost, however I'm very disappointed with the service that I received.
First, despite meeting all of their pre installation requirements with photos etc of my site, its was discovered that they provided the wrong inverter. The electrician was able to quickly resolve the situation but unfortunately this meant I dropped from a 6kw to a 5 kw system. As they had already done most of the work by time this was discovered I was unable to say stop work and Ill seek comparable quotes for this system. Therefore I feel that Sunboost got my work on false pretences.
Secondly, they (office staff) demanded payment before final completion of the work, including replacing the damaged tile under the panel they I could not do myself. (the broken tile had been glued with silicone however as it was in the valley of the tile I felt it important to replace before it deteriorated and caused problems at a later date. I could not replace the tile as it was under the top solar panel) I kindly advised the staff that I would make full payment when this issue was rectified. At no stage did I tell them I would not make payment, in fact I guaranteed payment on resolving my concerns. Despite this, the office staff member threatened me and they suspended the completion of my installation (notification to power authorities and service provider) and still failed to arrange for the work to be completed. I had to arrange the work myself directly with the installer to progress my installation. Immediately after this work was completed I settled my account.
I have lodged my service complaint with the company and requested the manager call me back to discuss. 4 weeks later this still has not occurred.... Good on you Sunboost. So despite having my system installed in early January I still have to wait an additional 2-3 weeks for my meter to be upgraded and to enjoy the benefits of my solar system
In my opinion, I would never choose Sunboost again!