Privacy Policy

  • Active Green Pty Ltd (ABN : 54 614 343 261)
  • Active Green Pty Ltd (ABN: 54 614 343 261) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (“Privacy Law”).
  • This Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our website, products, and services. It applies to all websites operated by us, including sunboost.com.au, and to all products and services offered under the Sunboost trademark.
  • 1. Collecting your personal information
  • We may collect personal information in a variety of ways, including (but not limited to) when you:
    • 1. Visit our website
    • 2. Request a quote or callback
    • 3. Register or place an order
    • 4. Subscribe to newsletters
    • 5. Fill out online forms or surveys
    • 6. Participate in promotions or customer feedback
  • The types of personal information we typically collect include:
    • 1. Your name
    • 2. Email address
    • 3. Postal address
    • 4. Contact number
  • You may visit our website anonymously; however, some services may not function properly without providing personal information.
  • We may also collect non-personal information such as browser type, device information, operating system, internet service provider, and usage data to help us improve our website and user experience.
  • Our website may use cookies to enhance your browsing experience. Cookies may be used to record preferences and for remarketing purposes across advertising networks.
  • You can refuse cookies through your browser settings, but some parts of the website may not function properly.
  • You may opt out of remarketing via:
  • 2. Using your personal information
      We may use your personal information for purposes including:
    • 1. Supplying the products and services you have requested.
    • 2. Informing you about offers, discounts, or promotions.
    • 3. Processing warranty claims.
    • 4. Improving customer service and support.
    • 5. Running promotions, surveys, or other features.
    • 6. Sending newsletters or information you have opted to receive.
    • 7. Responding to your feedback to improve our services.
  • We may use aggregated (non-personally identifiable) data to better understand how our users interact with our services.
  • 3. Disclosing your personal information
  • We may disclose your personal information to:
    • 1. Our employees, contractors, or trusted partners who assist in providing services.
    • 2. Our suppliers and service providers for warranty, installation, or maintenance purposes.
    • 3. Regulatory bodies or law enforcement agencies if required by law.
  • We do not sell, rent, or trade your personal information to third parties.
  • Some of our technology or support services may be hosted offshore (e.g., IT or cloud services). Where personal data is transferred overseas, we will take reasonable steps to ensure that it is protected in line with Australian Privacy Principles.
  • 4. Securing Your Information
  • We adopt appropriate data collection, storage, and security practices to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
  • 5. Accessing your information
  • You can request access to your personal information by writing to us at [email protected].
  • We may ask for identification before providing access and, in some cases, charge a reasonable fee to cover administrative costs.
  • We will provide access unless doing so would breach another individual’s privacy or be otherwise exempt under the Privacy Law.
  • 6. Correcting your information
  • If you believe any personal information we hold about you is inaccurate, out of date, or incomplete, please contact us at [email protected].
  • We will take reasonable steps to correct the information.
  • If you wish to have your personal information deleted, please contact us and we will take reasonable steps to do so unless we are required to retain it by law.
  • 7. Complaints
  • If you have a complaint about how we handle your personal information, including a potential breach of the Australian Privacy Principles, please contact us at [email protected].
  • We will acknowledge your complaint and respond within a reasonable timeframe.
  • If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  • 8. Unsubscribe
  • To stop receiving marketing communications from us, please email [email protected] with the subject “Unsubscribe.” We will process your request as soon as possible.
  • 9. Updates to this privacy policy
  • We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
  • We encourage you to review this page regularly. The date of the latest revision will always be indicated below.
  • Version 1.4 – Last Updated: 01 October 2025

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