I paid first week of April to complete 3.6 KW solar system through sunboost. Malcolm was the sales consultant to this contract and he was professional until I paid down payment. Malcolm confirmed that it will take no more than 4 weeks to complete whole process. Once I paid down payment on 06 th April, night mare starts. I couldn't contact Malcolm through phone neither he return my phone call. However he did respond email after few days to update application process. Malcolm's behavior changes once he received deposit money.
After 3 weeks he refer me to a guy Daniel who look after installation process. Malcolm confirmed that approval process has been completed, now installer will contact me for installation. I was waiting for couple of weeks without any phone call. When I did contac Daniel advised me that finance was not granted without checking any details. When I asked him finance has been approved weeks ago, he gets back to me it was his fault by not checking proper details. Then start another dilemma. Sunboost does not have that specific inverter that was include in this sale.
Daniel/Malcolm asked me to pay $150 extra to get different type of inverter which they have in their stock. I agreed to pay that extra money to avoid any further delay. Finally I was advised that installer will come first week of May for installation. I took a day off(Monday) from my work to complete this process. I was waiting for the installer to come . I called to sunboost at 10:00 am to get update on installer and shockingly sunboost told me that installer car involved in a car crash on the way to my property which was a absolute terrible lie. I calle Malcolm did not pick up my phone. Called Daniel for installer no show up, didn't answer my phone call.
I couldn't contact either Malcolm/Daniel for two weeks for this incident not they call me back. Malcolm did respond my email after that mentioning installer will book another date. Finally I was given another date third week of May, which installer did come. However shows very unprofessional attitude not knowing what to do get job done. They did not bring right tools to complete this job. They also blame that weather is too cold to do this job. There was no rain or storm however. Finally I was given another date today(01 June 2019) as I am writing this review. Installer did come today, weather was perfect, no rain. However they find another issue that they need power lift to complete this job and they left. so far three different date for installation and unable to complete for various silly reason.
I had to take time off few times to witness this circus without complete job. What I can say I lost my word how can I define this ridiculous services offered by sunboost and their installer. Completely unprofessional, inept, to serve customer. I don't know how many more schedule I need to attend to complete this job in my property in Pennington.
I am asking whether is any sensible person working for Sunboost can solve this issue. You can't misguide, harass or treat client as you did with me in this process.
Sayem
Pennington-5013