Sunboost^® Solar Panel System Reviews

Just be warned. They don't quote right and are more concerned about how many panels you can fit on your roof but don't look things like the roof pitch. Once the installers come out and say the the roof is too steep they throw extra charges on the bill and its all good because in the contract, in the small print it says that unforeseen changes may cost extra. Im just not sure of the angle of the roof is unforeseen, they could have even asked me about the angle of the roof but once again, more worried about the up sale of the solar system. Plus the installers had started the job before I was informed about the extra charges so I didn't even get the option to say I didn't want to go ahead with the job. When I questioned the extra charges I was told extra safety equipment and more labour but there was no extra equipment or labour so I asked for an itemised bill which they said they couldn't provide one and their supervisor would have to sort it out. I have paid the bill but want to warn others about how easy it is to add extra charges and just say you have to pay. The staff is more then happy to be friendly on the phone and when they are trying to sell you the solar system but ask questions about the extra cost and they aren't so friendly. That said the installation seems good so far.

The solar was installed with no problems, the installers were great. We tried to connect to the app so that we can monitor the solar system and output however it just won't work. We have called and emailed multiple times but we just keep getting the instruction booklet sent to us. We have told Sunboost many time that we have followed all the instructions but it still does work. At this point the ignore our calls and emails.

Sales gave me a great deal on my solar system but were a bit liberal with some other verbal offerings, this was a pity as they were minor things but deminished my trust needlessly. I was very happy with the rest of my experience with Sunboost. The Installation team, process and time lines were fantastic. They left no rubbish behind and were particular about a quality install. Would I use Sunboost again ? Yes i would, happily.

The installation workers left lots of rubbish, like paper box, plastic bags, on the roof or my garden, I cannot go to the roof, so I only saw them after a windy day. It is very easy to improve the situation. I don't know why this could happen. The system is working well (the second day). The leader of the installation team is good to explain my questions. But I don't feel confident to their work after I saw rubbish on my trees

I had my 6.6kw system installed in December 2019 without a hitch. The installers were professional, clean and courteous. The problem is now it is 8 months down the track, i've found out that the Certificate of Compliance was never sent to my energy provider. Now I am 8 months into a new Solar system and not receiving the benefit. I thought the first bill was quite high considering what we were advised, I put it down to a really hot Adelaide summer. Not the case at all, i'm less than impressed to find out that this crucial step was not done. I'll be seeking some form of compensation from Sunboost.

I like to work with Sunboost for my 6.6 kw system but they asked to transfer $200 at my very first conversation. They did not want to talk about a quote without $200 transfer First. That policy put me off the list. I am unable to get a quote because I don�t want to give $200 to a stranger at my first conversation.

From the outset they were good in replying to emails and very helpful with the questions i had when I talked to them on the phone. The installers i believe were contractors and were very helpful and kept me informed during the process. Communication with the installers was limited, due to limited English skills (which was fine, as I said they did a good job and were helpful) and around what to do after the fitment, he advised me to contact Sunboost. I tried to ring Kevin back, as he had left a message to see how it was going, the number would not connect. It is what it is things happen, so I sent an email the next day with my questions to the original sales person, as I had their email. This was all new to me I felt in limbo about the next steps I had to take and some of the set up that had gone on, I also wanted to confirm about the smart-meter fitment and what role I had to play etc. So it has now been 2 weeks and I have not heard a peep back from them which is disappointing. I hate having to chase a company for a reply, as it feels like you are badgering them and it puts everyone on the wrong footing. I think any companies strength with customers is their after service, one simple email or phone call the experience would have been good, but now I wonder if I l have any problems or changes needed with the system, is this going to be a headache now they have moved on? I guess time will tell.

I had the installation in winter when the weather was not very good ( raining and very humid most days). The personnel at SB was good following the installers after re-scheduling. I had a few issues with the operation and they are responsible to look at the problems

Installation and communication was good. No probs with that. After final payment and 2 weeks later, promised email of paperwork and certification from installing electrician so that meter change could be organised was not forthcoming. 3 phone calls later and promise of email within 48hrs..nothing! Not happy. Beware!!

The install team need to spend more time planning prior to installation. The set out of the one panel is very poor, there is 2 rows of 23 panels then 1 sitting out by it self, there was enough room for 2 rows of 24. The electrical conduit was just pushed through roof cavity (15 meters) without anybody entering the cavity, it goes over webs and under, it�s very untidy and makes working in the cavity much harder, Reno�s are being done at the moment and trades comment on how unprofessional the installation was.